Q: How do I know I am ordering the correct part?
A: We include an OEM (Original Equipment Manufacturer) Part Number and Partslink# in each of our listings. The OEM part number is the same one your dealership would use. Partslink# is a universal numbering system for the identification of aftermarket parts. It provides a unique, universal part number for each independently reproduced replacement part. Also, make sure that you select the correct year, make and model for the part you need for your car.
Q: Will this part fit my car?
A: Yes, our aftermarket parts are designed the same or similar as OEM (Original Equipment Manufacturer) parts, and the fit is very similar to the factory original.
Q: What are OEM parts?
A: OEM (Original Equipment Manufacturer) parts are often made by third-party companies in contract with the manufacturer to sell specifically through dealerships. We use the same vendors who provide those parts. All OEM parts on our website are indicated as OEM in the product title.
Q: What are CAPA-certified parts?
A: CAPA parts are aftermarket parts that are certified and inspected by an independent party (the Certified Auto Parts Association) to meet specific quality and strength standards similar to OEM parts. CAPA parts are used as the standard when insurance companies adjust for vehicle collisions. They are not as expensive as OEM parts but are higher quality from non-certified aftermarket parts. All CAPA parts on our website are indicated as CAPA in the product title and last letter 'C' in the PARTSLINK.
Q: What are NSF-certified parts?
A: NSF automotive is an independent 3rd party certifier of automotive aftermarket parts, providing global certification services throughout the whole automotive supply chain and accreditation to develop and certify to a range of automotive industry standards. They establish certified aftermarket auto parts in North America and Australia. All NSF parts on our website are indicated as NSF in the product title and last letter 'N' in the PARTSLINK.
Q: What are Aftermarket Parts?
A: Aftermarket parts are often made by the same or third-party manufacturers as OEM and CAPA parts but do not hold the above titles. These parts are still a perfect fit for your vehicle, and they are a better price.
Q: What is the warranty on the parts?
A: A limited warranty of 3 months is provided on all of our painted parts. The warranty covers the craftsmanship of the paint job only. The paint should not peel, flake, chip, fade, etc. This excludes minor imperfections caused by bumper folding. Please do not do any type of pressure washing or waxing on this part for at least 30 days. The paint will still be fairly soft and does need that amount of time to fully cure.
Q: Do the parts come with any hardware like nuts, screws, bolts and brackets?
A: Our parts do not come with any accessories. We highly recommend reusing any accessories from old parts that are not damaged. If you do need installation hardware, your local dealership, hardware or auto parts stores will typically have them.
Q: Why does your site say your item is “In Stock” but when I order, I find out that it isn’t?
A: We go to great lengths to make sure that every product we offer on our site is in stock. Some of our products, however, may be sold out on our other channels and websites. Although these cases are rare, there may be times when we are unable to complete an order due to an unanticipated demand for a certain product.
If this happens, we issue a refund right away. The refund process takes 5-7 business days for the amount to get credited back to your account.
OUR PAINTING PROCESS:
Q: What parts are available for painting?
A: We can paint bumpers, fenders, hoods, radiator supports and mirrors. Please allow up to 7-14 business days for our team of professionals to complete the painting service and the parts to be delivered to you. For more detailed information, please submit a contact us form.
Q: What kind of paint and paint processes are used?
A: At PaintedAutoParts.com, we only use high-quality paint products made from a leading paint manufacturer, like Lesonal. Our paint and color matching process is the same as what you will get at dealerships and high-end auto body shops. Our reliable, cutting-edge paint system can generate thousands of paint variations to get the exact paint color for your vehicle.
Q: How much do you charge for painting?
A: Depending on the part and type of painting requested, charges for painting range from $85 for small parts and mirrors, $205 for fenders, $230 for bumpers and $285 for hoods. Some color variations may require three-stage painting, costing an additional $85.
Q: How many coats of paint are used on parts?
A: We use an average of three coats of paint and a clear coat on all orders. Each order, however, is unique and receives the necessary coats of paint and clear coats to achieve full coverage. Some parts and color variations may require three-stage painting, which will cost an additional $85. In this case, you will be contacted and notified about the process.
Q: Can I power wash my new car part?
A: Please do not do any type of pressure washing or waxing on this part for at least 30 days. The paint will still be fairly soft and does need that amount of time to fully cure.
Q: How can I find the exact color of my car?
A: To find the paint code of your vehicle, look for the Compliance / Manufacturer's / Identification Plate, which should be somewhere on your automobile. It is roughly the size of a credit card, and the paint code is referred to as "Paint" or "Ext. Color". Find out more on how to locate that code here.
Q: Do you sell unpainted parts?
A: We do not sell unpainted primer parts at this time. We specialize in high-quality, pre-painted automotive body parts. If you want to purchase unpainted part, visit our other online store here: https://www.auto-bodyparts.com
SHIPPING AND HANDLING:
Q: How long does shipping take?
A: Our dispatch time for non-painted parts is 2-4 business days and 5-10 days for painted parts. Once orders are dispatched, processed and leave our facility, it takes 5-10 days transit time for regular-sized items like mirrors and lights, and up to 10-15 days transit time for oversized parts like fenders, bumpers and hoods. We do not ship any orders throughout the weekend or on Federal holidays.
Q: How can I track my order?
A: When your part ships, you will receive an email with shipping information. Our dispatch time for non-painted parts is 2-4 business days and 5-10 days for painted parts. If you did not receive your email, you can submit the form here. Please note, you can track your order through our online form only; it cannot be done over the phone.
Q: What are your shipping options?
A: We work with UPS, FedEx, USPS and other freight shipping companies, depending upon the part and shipping destination.
Q: Do you provide expedited shipping?
A: ou can make an arrangement for express service by paying additional painting and shipping fees. Request more information on the status of your order or questions related to shipping on our general contact us page.
Q: Can I pick up my order?
A: We offer local pickup at our Chicagoland facility located on 2525 United Lane, Elk Grove Village, IL 60007. We'll notify you as soon as the product is ready for pickup, so you can save time waiting on shipping & delivery. We need 2-4 business days for non-painted parts and 5-10 business days for painted parts to prepare your order. (Please note, special order parts could take a few additional days.)
Q: I got the wrong part, what should I do next?
A: We always try our best to ship the right part to you, but please understand on rare occasions, mistakes may happen. If you received an incorrect part, please call us immediately. We will ship out the correct part when the wrong one is returned. Please contact us for more details about the return process.
RETURNS AND CANCELATIONS:
Q: How can I cancel my order?
A: For all painted parts, you can cancel your order within twenty-four (24) hours from the time of purchase to receive a full refund and incur no fees. Any cancellations made after twenty-four (24) hours will incur a restocking fee depending on what stage the part(s) are at and/or if the painting process has started.
For all other parts, you can cancel your order within twelve (12) hours from the time of purchase to get a full refund and incur no fees.
To submit your cancellation request, please contact us at 630-458-0082 during regular business hours.
Q: How can I return my order?
A: PaintedAutoParts.com are FINAL SALE and cannot be returned. Since this is a customized part, all orders are made to match your specific requirements, and cannot be sold again.
All painted parts are FINAL SALE and cannot be returned. Since this is a customized part, all orders are made to match your specific requirements, and cannot be sold again. All other parts return window is twenty one (21) days. Parts must be unused and in their original condition, including all items and components that were included in the original package. Parts that have been disassembled, mounted or damaged due to incorrect installation or user error cannot be returned.
Please note, the original invoice and/or pick ticket must accompany all returns. For some parts, there may be a 20% restocking fee in order to cover shipping, handling and processing fees. Fees are not reimbursable unless the return is due to a manufacturer’s defect or the direct result of an error by PaintedAutoParts.com
Q: I returned my part, when can I expect a refund?
A: It may take up to 15 days for us to receive your returned part. As soon as we receive and inspect your part, we will issue a refund within 24 business hours to the credit card used for the purchase.
OUR ONLINE STORE:
Q: What payment options do you accept?
A: We accept payments from major credit card companies Visa and MasterCard.
Q: What are cookies? How do I enable/delete them?
A: They are small files which are stored on your computer that hold an amount of specific data from your website visit to carry the information to the next visit of the website. For online stores like ours, they keep track of what you have put on the buying list.
Please note that our online store cannot operate if you do not enable them. To enable them:
Google Chrome: Click the ‘Settings’ option, click on ‘Show advanced settings’. There you will find ‘Privacy’, click on ‘Content Settings’ to find the options to manage your cookies.
Firefox: Click on ‘Tools ->Options’, click on ‘Privacy’ and then ‘Use custom settings for history’ to find the options to manage your cookies.
Safari: Click on ‘Preferences…’ -> ‘Settings’ or ‘Edit’ (Windows) or ‘Safari menu’ (MacOS), then click on ‘Privacy’ to find the options to manage your cookies.
Q: Why can’t I log in?
A: Login usernames and passwords are case-sensitive. Please make sure to type the exact combination of upper- and lower-case characters.
We updated our website in January 2020, and, for security reasons, old accounts were not transferred. Please feel free to create a new one.
Q: How can I reset my password?
A: To retrieve a lost username or password, please go to ‘Your Account’ (/customer/account/login/)-> click ‘Forgot your password’ and follow the instructions.
Q: Is my online transaction secured?
A: We use the strongest level of security technology available called the Secure Socket Layer (SSL). This encrypts information sent to us and ensures this information maintains its security throughout the data transmission.
We do not keep your full billing information after the order is fulfilled. We also regularly check our website with the most trusted programs for hack-protection, to protect our customers’ personal info and transactions.